16,000 Employee Organization

16,000 Employee Organization

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Employee Development & Improvement

This data comes from an organization with over 16,000 employees. The columns in back represent the performance evaluations before Athena took over. The columns in the front represent the evaluations of a control group of 300 employees. Note the significant changes in each category.

Employee Evaluation Improvements:

  • Unsatisfactory:  – 50%
  • Fair:  – 81%
  • Commendable:  +16%
  • Very Commendable:  +79%
  • Distinguished:  +40%

 

Customer Service Improvement

These results evaluate the effects of using the Athena Quotient (AQ) for nine months on two units with mediocre Press-Gainey customer service scores.

Unit A remained untouched as a constant. AQ was not applied.

Unit B used the AQ for its hiring and development. As you can see, Unit B’s score improved significantly, even in such a short period of time.

Customer Service Score Improvement:

  • Unit A: 1%
  • Unit B: 30%

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